503-673-1000
Frequently Asked Questions
Q: What is your hiring, screening, and training process for caregivers?
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A: We start by identifying candidates via direct referrals, relationships we have with community organizations, and through job postings. Once we identify a prospective candidate, we ask them to submit their credentials through a thorough employment application. We interview each candidate to determine their fit with our company culture. Next, we perform very thorough employment history and criminal background checks. Candidates are then required to submit to a pre-employment drug screening. Once these steps are completed successfully, new employees undergo rigorous training, including 12 hours of State-mandated caregiver training, CPR, and additional training on a variety of advanced subjects, depending on the needs of our specific clientele. All training is given by our administrator and experienced caregiver, Otilia Nunez.
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Q: What if I want a different caregiver than the one assigned to me?
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A: Not a problem! We're happy to accommodate requests; just let us know and we'll quickly reassign a new provider to you, and then follow up for feedback after a few days.
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Q: Can you provide services in a facility?
A: Yes! Hope and Grace Care can provide services in any health care facility, including hospitals, rehabilitation centers, and assisted living facilities. We will call ahead to the facility to understand their requirements and documentation needs so that the caregiver can easily gain access and assist the client while in a facility.
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Q: Do you accept Medicare or Medicaid?
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A: Not at this time. We are private pay only, as this allows us to maintain the highest standard of care for our clients.
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Q: How soon can you start?
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A: Right away! Click the Contact Us link above, or give us a call at 503-673-1000 to get started!
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